Delivery Information

Delivery Information

Some Products are "made to order" such as 3D printed objects, certain types of ropes (cut and finished when you order) and cross stitches.

Many rope orders are made custom and since we are a small business we typically do not keep all colors on hand. Therefore we must order the rope, wait for arrival, then cut and finish the ends before we can send your order out. This whole process may take 1-2 weeks. If we happen to have the color(s) you want in stock, it will ship out much faster (2-4 business days)

We ship via Chit Chats Express - Chit Chats is a Canadian company that takes international shipments to the U.S. first and then ships via USPS for U.S. deliveries or Asendia for international deliveries. Domestic deliveries are handed off to Canada Post. We use Chit hats because it provides a much cheaper alternative to shipping than shipping from Canada directly.