Orders can be cancelled and refunded at any time before your order ships with the exception of custom lengths orders. If your custom length order is already cut, we cannot refund it, unless we can cut it into standard sizes; for example, a 45' rope could be cut into a standard 30' and 15', however a 12' rope is not able to be resold. If it hasn't been cut yet, we can always cancel.
You can return your order to us for a refund if it's unused minus any shipping costs we incurred and you must pay your own return shipping to us in Canada.
For example, if you made a $65 order to the USA, you'd get free shipping, however, we would deduct the actual shipping cost to send your order to you once the item is returned. So if shipping cost us $8 to send this order, we'd refund $57 once we received it back.